Frequently asked questions
How Does the Ordering Process Work?
How Does the Ordering Process Work?
Ordering a service with Odyssey Motion is simple and transparent. Once you place your order, it is saved as a draft—no payment is collected upfront. After your order is placed, one of our team members will reach out via email or phone to discuss the details of your service, whether it’s a photoshoot, video edit, or cinematography project. Together, we’ll confirm location, date, time, and any special requests. Payment is completed only after the service is finalized. Please note: if we do not hear back from you within 7 days of your order, your order will be canceled automatically, and no payment will be charged.
What If I’m Not Sure What I Want For Content?
What If I’m Not Sure What I Want For Content?
That’s perfectly okay! If you’re unsure about the creative direction for your photos or video, our team is here to help you conceptualize a vision that fits your brand or aesthetic. Contact Us and our creative team will collaborate with you to define your goals, develop a unique concept, and ensure the final product captures your message perfectly.
Where is Odyssey Motion Located?
Where is Odyssey Motion Located?
Odyssey Motion is based in the Roseville-Rocklin-Lincoln area of California.
Do You Work with Customers Outside the Local Area?
Do You Work with Customers Outside the Local Area?
Absolutely! Odyssey Motion works with clients beyond our local area. For projects requiring travel, our team can come to your location, with travel costs added to the final price at the customer’s expense. We’ll coordinate all details—including scheduling, service type, and pricing—via email or phone to ensure a seamless experience no matter where you are
How Long Does a Project Take to Complete?
How Long Does a Project Take to Complete?
Project timelines vary depending on the service and complexity. After discussing your project details, we’ll provide a clear estimated timeline so you know exactly what to expect.
How Much Do Your Services Cost?
How Much Do Your Services Cost?
Pricing depends on the type of service, project length, and any additional requirements. We have estimated pricings, but we can provide a custom quote after discussing your specific project.
What If I Need to Reschedule or Cancel a Service?
What If I Need to Reschedule or Cancel a Service?
We understand plans can change. Please contact us as soon as possible to reschedule or cancel a scheduled date.
*Canceling a reserved or already scheduled photoshoot does not refund the booking fee.
What Forms of Payment Do You Accept?
What Forms of Payment Do You Accept?
We accept all major credit cards, PayPal, and other online payment methods. Full payment is collected after your service is completed
Can I See Examples of Your Work?
